Return and Refund Policy

1. Introduction

At Goozeno Ltd, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which products purchased from our store may be returned or refunded.

2. Eligibility for Returns

A product may be eligible for return if:

It was purchased directly from Goozeno Ltd through our website
The return request is made within 7 days of receiving the product
The item is unused, unopened, and in its original packaging
The product is in resalable condition with all original tags, labels, and accessories intact

Please Note:
Consumable, perishable, hygiene-related, or personal-use items are not eligible for return, unless they arrive damaged, defective, or incorrect.

3. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide:

Clear photos or videos showing the issue
Your order number or proof of purchase

After verification, Goozeno Ltd may offer:

A replacement of the same product, or
A full or partial refund, at our discretion

4. Return Procedure

To initiate a return, please follow these steps:

Contact our customer support team
Provide your order number and reason for return
Return the product to the address provided by us

🔹 Return shipping costs are the customer’s responsibility unless the return is due to our error (damaged, defective, or incorrect item).

5. Refund Process

All returned items will be inspected upon receipt
Once approved, refunds will be processed within 7–12 business days
Refunds will be issued to the original payment method or as store credit, where applicable

Please note that processing times may vary depending on your payment provider.

6. Exchange Policy

Customers may request an exchange instead of a refund, subject to product availability and eligibility.

7. Non-Returnable Items

The following items are not eligible for return or refund:

Used, opened, or damaged items (not caused by us)
Consumable or hygiene-related products
Customized or special-order items
Gift cards or promotional items

8. Customer Responsibility

Customers are responsible for ensuring that:

Returned items are securely packaged
All original items, accessories, and packaging are included

9. Contact Information

If you have any questions regarding our Return & Refund Policy, please contact us:

Goozeno Ltd
📧 Email: info.goozeno@gmail.com